1. Provider and scope
The provider is VIRAL GROWTH Ventures GmbH, Simplon Straße 14, D-10245 Berlin, Germany, represented by Managing Director Daniel Minini, email: dementica@minini.de.
Apple's Standard End User License Agreement (Standard EULA) also applies to the iOS app licence. Mandatory statutory consumer rights prevail in case of conflict.
2. Service, target audience and contract formation
Demenz Coach is a general communication and learning aid for adult family caregivers and care providers. It provides typical everyday situations, wording ideas, learning content, saved phrases, self-care prompts and optional automatically generated personal suggestions. Some functions require an internet connection or a paid subscription.
A paid contract is formed when the purchase is confirmed using the Apple ID. The service, price, term and any trial period are displayed in the app and Apple's purchase dialogue before purchase.
3. No medical, care or other professional service
Demenz Coach is not a medical device or an emergency, monitoring, diagnostic, therapeutic, nursing, legal or medical advice service. The app does not detect diseases, monitor symptoms or vital signs, or alert emergency services.
Use does not create a treatment, care, advisory or other professional relationship. Content consists of general communication and learning ideas and does not replace assessment by medical, nursing, pharmaceutical, psychological or other qualified professionals. Never start, stop or change medication, treatment, care measures or a care plan solely because of app content.
In immediate danger, acute medical symptoms or possible risk of harm to self or others, call 112 in Germany or the local emergency service elsewhere immediately. For urgent but non-life-threatening medical assistance in Germany, call 116117.
4. AI-generated and editorial content
After explicit consent, personal suggestions, translations and transcriptions may be generated automatically by an AI system. Relevant responses are labelled as AI suggestions. Both AI-generated and editorially prepared content may be incomplete, ambiguous, outdated, biased, unsuitable or wrong in an individual case.
Content must not be used as the sole basis for health-related, care, legal, financial or safety-critical decisions. Users must independently check every suggestion against the individual, their known needs, current symptoms, existing professional recommendations and the environment. Consult a qualified professional if uncertain.
5. Permitted use and protection of others
- The app may be used only lawfully, for its intended support purpose and by persons aged 18 or older.
- Free text and voice input must be anonymised. Do not transmit names, addresses, contact, insurance, patient or other identifying data of third parties.
- Unlawful, abusive or security-threatening use and circumvention of technical safeguards are prohibited.
- The rights, autonomy, privacy and dignity of the person receiving care must be respected at all times.
For culpable breaches, we may restrict access to the necessary and proportionate extent. Statutory claims remain unaffected.
6. Subscriptions, renewal and cancellation
Apple bills subscriptions. They automatically renew for the selected period unless cancelled in Apple ID subscription settings at least 24 hours before the current period ends. After cancellation, access generally remains until the end of the paid period.
Manage or cancel at Apple Subscriptions. Refund requests can be submitted through Apple Report a Problem. Deleting the app or local data does not cancel a subscription. Statutory withdrawal and refund rights remain unaffected.
7. Availability, updates and changes
Maintenance, technical issues, security measures, internet or device problems and failures of external services may temporarily limit availability. Continuous availability is not promised unless expressly agreed as a service feature. Statutory conformity rights remain unaffected. We provide legally required updates, including security updates, and inform users where required.
Content, features and these terms may be changed only for an objective reason and subject to statutory conditions, for example due to security requirements, technical development, changes to provider services or the law. The contractually owed core benefit will not be impaired without a legal basis. We will give timely notice of material adverse changes; statutory rights under sections 327 et seq. of the German Civil Code remain unaffected.
8. Statutory warranty, user responsibility and liability
Statutory conformity rights apply to paid digital products. No additional guarantee of accuracy, completeness, timeliness, a specific effect or suitability for an individual case is given unless expressly designated as a guarantee.
We have unlimited liability for intent and gross negligence, culpable injury to life, body or health, under the German Product Liability Act, within the scope of expressly assumed guarantees and in all other cases of mandatory statutory liability.
For a slightly negligent breach of an essential contractual obligation whose performance is necessary for proper contract performance and on which users may regularly rely, liability is limited to the damage typically foreseeable when the contract was formed. Otherwise, liability for damage caused by slight negligence is excluded to the extent permitted by law. These limitations also apply for the benefit of our legal representatives, employees and agents.
A user who disregards clear safety, anonymisation or usage instructions, relies on content without review as a professional decision, or fails to seek professional or emergency help despite an apparent danger must accept attribution of their own contributory negligence under applicable law, in particular section 254 of the German Civil Code. This does not limit mandatory claims.
9. Rights in the app and content
The app, design, text, software and provided content are legally protected. For the duration of your right to use the app, you receive a simple, non-transferable licence for personal, non-commercial use. Uses permitted by law remain allowed. Any additional reproduction, distribution, adaptation or commercial exploitation requires prior consent.
10. Term and termination
Use of free features may be ended at any time by deleting the app. A subscription must be cancelled separately through Apple. Access to the related premium features ends when the subscription expires. Local data can be deleted in the app before uninstalling it.
11. Governing law and dispute resolution
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice applies only insofar as it does not deprive them of mandatory protection under the law of their habitual residence. Mandatory statutory venues remain unaffected.
We are neither obliged nor currently willing to participate in dispute resolution proceedings before a consumer arbitration board.
12. Language versions and contact
The German and English versions are intended to have the same meaning. In case of discrepancies, the German version prevails to the extent legally permissible; mandatory rights associated with another contract language remain unaffected.
Questions about these terms: dementica@minini.de or the support page.