Support

Contact

Do not send confidential health data or identifying information about a person receiving care by email.

Help us respond quickly

Where possible, include the app version, iOS version, device model, affected area and visible error message. Screenshots help if they contain no private content.

Purchases and subscriptions

• Manage or cancel a subscription with Apple
• Request a refund from Apple
• Use “Restore Purchases” in the app under “For me”.

Privacy and deletion

Delete local app data under “Settings → Privacy & Data → Delete all local data”. See Privacy Choices for more options.

Not an emergency service

Support is not continuously monitored and is not medical or psychological emergency assistance. In immediate danger or a medical emergency, call 112 in Germany or the local emergency number elsewhere.